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My healthcare rights

What are my rights as a patient?

The Australian Charter of Healthcare Rights describes what consumers, or someone they care for, can expect when receiving health care.

These rights apply to all people in all places where health care is provided in Australia. This includes public and private hospitals, day procedure services, general practice and other community health services.

All members of our community who access services through Barwon Health will be afforded their healthcare rights.

Healthcare rights

Download the PDF.

To provide feedback about your healthcare experience at Barwon Health, please contact the Consumer Liaison Office. Email This email address is being protected from spambots. You need JavaScript enabled to view it. or ph. (03) 4215 1251 or register your experience here.

Access the Australian Charter of Healthcare Rights in Braille

A Braille version of the Australian Charter of Healthcare Rights can be accessed by emailing

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Access the Australian Charter of Healthcare Rights in languages other than English

Barwon Health is a teaching hospital. With your consent, a student, junior doctor or nurse might observe, help with or perform your treatment under supervision. If you have any questions, please discuss them with your treating team.

How does Barwon Health protect my privacy?

Barwon Health is required by law to handle your personal and health information in accordance with The Health Records Act 2001 (VIC), as well as other relevant legislation relating to confidentiality and privacy.

We routinely share your information with and make it available to any health professional involved in your ongoing care or treatment, this is known as the primary purpose. This may include health professionals outside of Barwon Health such as your GP.

Your information may also be used for secondary purposes that relate directly to the primary purpose of collection. For example, quality improvement and planning activities, billing, funding requirements, mandatory government reporting or where the information is required by law.

A My Health Record will be created for every Australian who are registered after 31 January 2019. If you wish to opt out please click here

Further details are available here.

Advocacy contacts for Barwon South West Area

Please click here to download a list of advocacy contacts for the Barwon South West region. 

Last Modified: Monday, 19 December 2022