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Partnering with Consumers

Barwon Health believes healthcare planned for and provided in partnership with consumers is safer, of higher quality and leads to service improvement that meets the needs of consumers and the community.

Working in partnership with consumers makes the work of Barwon Health transparent and improves accountability to the community Barwon Health serves. We can provide inclusive, safe and discrimination-free services because our consumers show us how.

The Partnering with Consumers Framework is our way of showcasing what these partnerships look like today, and how we are striving to improve them into the future.

Click here or the image below to access the framework.

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Barwon Health has made an ongoing commitment to partnering with consumers. We achieve this by partnering at the individual patient level, at the service level and at the system level.

At the individual level, we partner with patients by providing care that is consistent with their healthcare rights.

We partner with consumers at the service level by ensuring Consumer Advisors are members of working groups, committees, project groups, focus groups, forums, public meetings and research formed to design and improve services.

We partner with consumers at the system level by involving Consumer Advisors in our key governance committees. The most important committee that connects our community to the Barwon Health Board is the Community Advisory Committee.

Learn more about Partnering with Consumers here.

A note on the language we use

  • We use the term ‘consumer’ to refer to anyone who has used, or might use, Barwon Health services.
  • We use the term ‘patient’ for anyone who is currently using our services.
  • Consumer Advisors are members of our community whose role is to advocate for the consumer and community perspective, by providing advice to Barwon Health.

Partnership invitation

If you are interested in partnering with Barwon Health, please click here to fill out an online form.

For further information, contact the Consumer Experience Manager by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or phone (03) 4215 0477.

Barwon Health is committed to health screening and immunisation to protect its staff, consumer advisors, volunteers and patients against preventable diseases.

Community Advisory Committee (CAC)

Interested in Barwon Health’s Community Advisory Committee? Click here to learn more.

Last Modified: Tuesday, 18 July 2023