Compliments & Complaints

Compliments & Complaints

If you have a compliment, complaint or general feedback about your experience with Barwon Health, please contact our Consumer Liaison Office either by post, phone or via the oline form below.

Consumer Liaison Officer
P.O. Box 281
University Hospital Geelong
Bellerine Street
Geelong VIC 3220

Consumer Liaison: (03) 4215 1251

All enquiries regarding Barwon Health services, treatment areas, directories, careers and other general enquiries should be directed to the switchboard in the first instance on (03) 4215 0000.

For Mental Health, Drugs and Alcohol Services please phone 1300 094 187 (staff available to assist 24 hours/7 days).

Is there anyone else external to Barwon Health that I can complain to?

We take complaints seriously and aim to resolve them quickly and fairly. However, if you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
• Fill out a complaint form online at hcc.vic.gov.au or
• Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

Complaints about certain serious misconduct or corruption involving public health services in Victoria can be made directly to the Independent Broad-based Anti-corruption Commission (IBAC). Barwon Health encourages individuals to raise their concerns with IBAC if they are uncomfortable raising their concerns directly with Barwon Health or if they feel some detrimental action has been, or may be taken against them if they make a complaint.

IBAC can be contacted via their website: www.ibac.vic.gov.au.

Please register your Barwon Health experience with us below:

Please note this is not for medical emergencies. In an emergency, call 000.

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Traditional Owners

We, Barwon Health, acknowledge the Traditional Owners of the land, the Wadawurrung people of the Kulin Nation. We pay our respects to the Elders both past and present.