Your rights

What are my rights as a patient?

The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.

What can I expect from the Australian health system?

Access - I have a right to health care.

Safety - I have a right to receive safe and high quality care.

Respect - I have a right to be shown respect, dignity and consideration.

Communication - I have a right to be informed about services, treatment, options and costs in a clear and open way.

Participation - I have a right to be included in decisions and choices about my care.

Privacy - I have a right to privacy and confidentiality of my personal information.

Comment - I have a right to comment on my care and to have my concerns addressed.

 

Barwon Health is a teaching hospital. This means a student, junior doctor or nurse might watch, help with or perform your treatment under supervision.  If you have any questions please discuss them with your treating team. 

How does Barwon Health protect my privacy?

Barwon Health is required by law to handle your personal and health information in accordance with The Health Records Act 2001, as well as other relevant legislation relating to confidentiality and privacy.

We routinely share your information with and make it available to any health professional involved in your ongoing care or treatment, this is known as the primary purpose. This may include health professionals outside of Barwon Health such as your GP.

Your information may also be used for secondary purposes that relate directly to the primary purpose of collection. For example quality improvement and planning activities, billing, funding requirements, mandatory reporting or where the information is required by law.

For all other purposes, Barwon Health will seek your consent before using or disclosing your information.

If you have registered with My Health Record Barwon Health will assume that you agree for information to be uploaded to it.

We respect your right to refuse information to be uploaded to My Health Record (e.g. discharge summary) and if you wish to withdraw your consent for this we will ask you to fill in a ‘Providing Health Information to eHealth Record (PCEHR)’ form.

For more information on the use and disclosure of your information, please talk to the Barwon Health Consumer Liaison Officer or Barwon Health Freedom of Information Officer.

Further information is available from the Office of the Health Services Commissioner or the Office of the Victorian Privacy Commissioner.

Advocacy contacts for Barwon South West Area

Please click here to download a list of advocacy contacts for the Barwon South West region.  

Feedback, compliments & complaints

To provide feedback, compliments or complaints about your healthcare experience at Barwon Health, please contact Consumer Liaison via clo@barwonhealth.org.au or ph. (03) 4215 1251 or register your experience here. 

Traditional Owners

We, Barwon Health, acknowledge the Traditional Owners of the land, the Wadawurrung people of the Kulin Nation. We pay our respects to the Elders both past and present.