We regularly contact patients who are waiting for an appointment. This is called a wait list audit.

Contacting you during the wait list audit process helps us to:

  • ensure your details are correct
  • ask if you still require our specialist care
  • provide advice where necessary for urgent care

If you are waiting for appointments from more than one specialty, you will receive separate communication for each. Please make sure you check the specialty the message is about before responding.

If you have provided your mobile number, we will either call you or send you a text message.

We need this information to ensure:

  • your contact details have not changed
  • you still require our care

You will need to respond with ‘Yes’ if you still require our care.

You will need to respond with ‘No’ if you no longer require your appointment. For example, if you have been treated elsewhere or if you have improved.

If you do not reply to our first contact, you will be left a message or a text message reminder. If we still do not receive a response, we will try to reach via an alternative contact detail you have listed, including contacting your GP.

If you respond with ‘No’

If you answer ‘No’ to requiring your appointment, we will remove you from our waiting list. Any future need will require a new referral from your GP.

If you respond with ‘Yes’

If you say ‘Yes’ to requiring your appointment, we will contact you when we are ready to offer an appointment.

We continue to work with our specialists to reduce your waiting time.

Page last updated: January 13, 2026