Emergency Department

On average, the Emergency Department at University Hospital Geelong treats more than 200 people on any weekday and even more people on weekends and during holiday periods.

The dashboard below provides real-time information about how busy the Emergency Department is. This information is also displayed in the Emergency Department waiting room. 

Emergency Department Wait Time Dashboard

Note: This dashboard refreshes every 30 minutes. 

Definitions

NORMAL

Even during normal activity staff are often busy and waiting times around an hour can be expected.

VERY BUSY

As we get busier, the number of people in the waiting room increases and the time you may need to wait for treatment gets longer.

EXTREMELY BUSY

When we are extremely busy, the waiting room often gets crowded and some people may need to wait more than four hours to see the clinician.

Patients waiting - The number of people waiting to be treated by a clinician across all waiting rooms in the Emergency Department.

Patients being treated – The number of patients who have already waited and are now currently being treated by Emergency Department clinicians.

What is a clinician?

A clinician can be a health professional such as a doctor, nurse, physiotherapist, psychologist, etc. Your treatment in the Emergency Department begins when you are seen by a clinician.

What is triage?

When you present to the Emergency Department you will be seen by a triage nurse. Triage nurses are specially trained and highly-skilled to make the first assessment of patients arriving to emergency. The triage nurse will perform your initial consultation, ask for your symptoms and perform routine checks to determine your triage category. Triage categories are used by staff to identify the sickest and most urgent patients.

Triage categories

Category 1 - Resuscitation
Category 2 - Emergency
Category 3 - Urgent
Category 4 - Semi-urgent
Category 5 - Non-urgent

How long will I wait?

How long you wait depends on the seriousness of your condition. The sickest patients are always seen first and people with common illnesses and less urgent conditions may be asked to be seated in the waiting room.

If the Emergency Department is experiencing normal activity and your condition is less urgent, you may have to wait around an hour, if the department is extremely busy you may wait more than four hours. The number of patients in the waiting room is not an indication of how busy the department is.

Please do not leave the Emergency Department without informing a staff member.

Going home

If you are discharged from the Emergency Department, please collect your belongings, including X-rays, medications and any medical documents. Please ask a staff member if you require a medical certificate.

How do I contact the Emergency Department at University Hospital Geelong?

To speak to a staff member from the University Hospital Geelong Emergency Department, please phone 4215 0100. 

The Emergency Department is located on Ryrie Street, Geelong and is open 24 hours, seven days a week.

Find another health service

For all emergencies, please phone 000.

Private Hospital Emergency Departments in Geelong

Name

Cost

Hours

Contact

Website

St John of God Geelong Hospital Emergency Department

An out-of-pocket fee applies to most visits. 

8am to 10pm, 7 days.

80 Myers Street, Geelong

Ph 5226 8811

Click here.

Epworth Geelong Emergency Department

An out-of-pocket fee applies to most visits. 

8am to midnight, 7 days.

1 Epworth Place, Waurn Ponds

Ph 5271 7000

Click here.

Urgent Care Services

Name

Cost

Hours

Contact

Website

Colac Area Health Urgent Care Department

Bulk-billed for eligible Medicare card holders.

24 hours, 7 days.

2-28 Connor Street, Colac

Ph 5232 5100 

Click here.

Lorne Community Hospital Urgent Care Service

Bulk-billed for eligible Medicare card holders.

24 hours, 7 days.

Albert Street, Lorne

Ph 5289 4300 

Click here.

Home Doctor Service

Name

Cost

Hours

Contact

Website

13SICK National Home Doctor

Bulk-billed for eligible Medicare card holders.

6pm weekdays, 12 noon Saturday, all day Sunday and public holidays.

13SICK

(137425)

https://homedoctor.com.au/

After Hours General Practitioners / Medical Centres

To search after hours medical centres in the Geelong and surrounding region visit:

Doc Geelong: www.docgeelong.com

OR

Health Direct: https://about.healthdirect.gov.au/nhsd

Helplines

GP After-Hours Helpline

Ph: 1800 022 222 Website:www.healthdirect.gov.au/after-hours-gp-helpline

Victorians can now call the national after hours GP helpline directly for reassurance and practical medical advice. The helpline is free to callers from landlines within Australia and operates Monday to Saturday - 6pm to 8am, andf rom 12noon Saturday to 8am Monday and on all public holidays.

Nurse On Call

Ph: 1300 606 024 Website:www.health.vic.gov.au/nurseoncall

Nurse on Call is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week.

Traditional Owners

We, Barwon Health, acknowledge the Traditional Owners of the land, the Wadawurrung people of the Kulin Nation. We pay our respects to the Elders both past and present.