Getting Started
Telehealth is quick and easy to get started, but we are also here to help if you need assistance.
What is a video consultation like?
It’s just like an in-person consultation except you see your clinician on a screen instead of in person.
Be prepared- make some notes
Write some notes about what you want to discuss and know the name of your preferred pharmacy. Keep a pen and paper handy in case you want to take some notes.
What about privacy and security?
Video call is securely encrypted so your privacy is protected. You have your own private space that only your clinician enters. No information or recording is stored.
Complete a test call
Do a test call by pressing the ‘Test Call’ button.
Getting prepared for your video consultation
Make yourself comfortable
Find yourself a private, quiet space and comfortable chair – you don’t want to be uncomfortable or get interrupted during your consultation. Turn off radios and TVs and close doors and windows to reduce noise.
Keep your device still and powered
If using a mobile device, prop it up against something stable or use a stand. If your device is constantly moving, it is difficult for your clinician to see you. And don’t forget to make sure your device is fully charged or plugged in.
Line up and light up your face
Make sure your face is close to and directly in front of your device’s camera. Your image will be best if there is light in front or above you (not behind you). Turn on the light if you are inside.
Internet Connection
If you’re concerned about your internet capability, choose a space close to your modem or where you have good mobile signal. Alternatively, you can attend one of our Telehealth Hubs for access and support.
Page last updated: December 11, 2024