What is Telehealth?

Barwon Health is committed to providing the best care to its patients as close to home as possible.  Telehealth is the use of technology (usually video) to provide healthcare over a distance. Telehealth aims to make it easier for people who live in rural and remote areas, or who have difficulty accessing healthcare providers (e.g. GP, specialist or allied health practitioner), to have a consultation without having to travel long distances.

An appointment by video call can happen while you are at home, in a clinic, or in a hospital; and your local or another healthcare professional can attend with you.

Click here to watch some videos to hear how people in our region use telehealth.

What are the benefits of Telehealth?

  • Less or no travel time
  • Less disruption to your usual routine
  • Your local healthcare professional (eg GP, practice nurse, or other) may be involved
  • Increased independence
  • Greater flexibility for appointments

What are the disadvantages of Telehealth?

  • The Barwon Health clinician is unable to physically examine you
  • The video may fail, although this is rare and the consultation can usually be completed by phone
  • Video consultation may not always be clinically appropriate. Your Barwon Health clinician always has the final call. 

What equipment is needed?

Either you or your local health professional will need the following:

  • A computer (Windows or Mac), or tablet or smart phone
  • A webcam (built in or USB)
  • A microphone (usually built in to most laptop computers or webcams) and speakers
  • A reliable internet connection
  • A reliable phone
  • A private well-lit area where you will not be disturbed during the consultation

You can test your setup using the information on the Barwon South West Telehealth website

How do I access Telehealth?

Barwon Health is a member of Barwon South West Telehealth, which is a collaboration of health services providing convenient healthcare to the communities of the Barwon South West region of Victoria. You can access your Telehealth appointment via the Barwon South West Telehealth website

  • Ask your Barwon Health doctor, nurse or healthcare team during your appointment if you are interested in Telehealth video consultation
  • If it is appropriate we will book a Telehealth video consultation for you
  • Consider asking if your local GP could or should be involved. If so we will arrange a time that suits them as well.

Help and support

If you require assistance with making your video call, please call the telephone number on your appointment letter. 

Telehealth logo

Traditional Owners

We, Barwon Health, acknowledge the Traditional Owners of the land, the Wadawurrung people of the Kulin Nation. We pay our respects to the Elders both past and present.