Outpatients FAQ
Please see below a list of frequently asked questions (FAQs) that may assist you in preparing for your outpatients appointment.
The Youang Surgery Centre is on the corner of Bellerine and Ryrie Streets.
Entry is via Bellerine Street, opposite University Hospital Geelong, where there is a drop-off and pick-up point.
Directions to Outpatients from main entrance (Bellerine Centre Level 3)
Walk in glass sliding doors of hospital main entrance
Turn right
Walk through glass sliding doors then turn left and proceed to Outpatient reception.
If entering from Bellerine Centre Level 4 (Myers St entrance)
Walk past maternity reception to Bellerine Centre lifts
Go down one floor to Bellerine Centre Level 3
Walk out of lifts turn right and right again and proceed to Outpatient reception.
Walk in entrance, the lift are located slightly to the right.
Take lift to level 3 (Kardinia House).
Turn left out of lift and walk to corridor which turns left.
Walk through cafeteria and turn right up corridor.
Proceed to end of corridor and turn right as if leaving the hospital via the main entrance (Bellerine Street)
Prior to exiting, turn left, walk through the glass doors, veer to the left and proceed to outpatients reception to check in.
If you need to change your appointment please complete the online form here or phone (03) 4215 1390.
Staff will be able to move your appointment to a date or time more suitable to you, although this might mean a longer wait.
Please notify the clinic as soon as you are aware that you are unable to attend. If you miss 2 appointments without notifying the specialist clinic, you may have to start over by getting a new referral from your GP.
Patients are referred to outpatient specialist clinics by general practitioners (GPs) or other specialist doctors. Sometimes patients are referred for follow-up after being treated in the emergency department or the hospital.
Once we have received your referral, the Outpatient clinic staff will prioritise your appointment based on the information the referring doctor has provided about your condition. You might receive an appointment date straight away or be placed on a waiting list to receive an appointment at a later date. Outpatients will contact you and your doctor with information about the outcome of your referral.
Waiting times for appointments vary across specialties. If you are concerned about managing your condition while you wait for an appointment, you should speak to the doctor who referred you and discuss the options available to you. Your GP is the best person to manage your health until you are seen at the health service. Please contact your GP if you are concerned about your condition. Your GP will advise the specialist clinic staff if your condition is deteriorating.
You will either receive a letter asking you to contact the Outpatient Department to confirm your appointment OR you may receive a telephone call.
Please contact our Interpreter Services if you need translation assistance for your Outpatients appointment.
You are welcome to bring a friend, relative or carer with you to the specialist clinic appointment. If you need someone to care for you at home, it is important that your carer comes with you to the appointment. If you are cared for in a nursing home, it is preferred that a member of the nursing home staff or family member, attends the specialist clinic appointment with you.
If you no longer need your appointment, please complete the online form or phone (03) 4215 1390.
If you feel your condition requires more urgent attention please make an appointment with your GP for ongoing assessment.
If you no longer require your outpatient appointment please see your GP and after discussion, cancel your appointment by completing the online form or phone (03) 4215 1390.
It is important that you notify us as soon as possible by completing the online change of details form. This will ensure that the clinic can continue to contact you.
On the day of your appointment, please bring:
- the appointment letter you received from the specialist clinic
- any relevant X-rays, scans (CT or ultrasound), blood tests or other test results the
- list of current medications you are taking
- your Medicare card, your pension card (if you have one) and any other concession cards you hold
- your GPs address and phone number
If your child is referred to the hip clinic by either GP, maternity ward, paediatrician or other hospital, there are a number of steps you should be aware of.
Please see the below chart for a full understanding of what will happen.
Page last updated: November 3, 2024