Barwon Health public car park concessions, such as discounted or free exit tickets, can be provided to vulnerable patients and visitors when required.

Vulnerable patients and visitors are classed as long or frequent stays, concession or pension card holders and DVA card holders.

The concession rates are $4 per visit. Although strictly restricted, free car parking to vulnerable patients or visitors can be offered, and is dependent on attendance frequency. Consumer car park concession exit tickets can be requested from any ward reception desk at University Hospital Geelong and the McKellar Centre.

If you want to know more about your care, you can:

  • Ask a member of the clinical team treating you
  • Get a second opinion if you like
  • Choose another person or organisation to speak on your behalf
  • Ask about the qualifications and experience of staff providing your care and treatment

Freedom on Information

Under the Freedom of Information Act 1982, the public can access their health records.

Charges associated with requests include:

The application fee is waived for applicants who can provide a photocopy of their certified Social Security card (i.e. pension or healthcare card).

Download the FOI application form or contact the FOI Office on 4215 1168 or [email protected] to arrange to collect or be mailed the form, or to discuss an application.

  • $30.60 application fee
  • 20 cents per page photocopying/printing charge
  • $15 postage charge, if applicable
  • Other charges may apply

Time of birth

If you are seeking a birth date and time, this can be provided without going through Freedom of information, on a typed Time of Birth letter. Please contact our FOI Office on 4215 1168 or email [email protected] and this can be arranged.

Photo proof of ID will be required and a charge of $10 applicable. Fee will be waived for people who hold a healthcare or pension card.

My Health Record

Barwon Health is linked with the My Health Record and electronically sends patients’ discharge summaries, pathology results and medications information to those patients who have a registered My Health Record. From 1 February 2019, a My Health Record will be created for every eligible Australian who has chosen not to opt-out by the deadline of 31 January 2019.

Patients can visit www.myhealthrecord.gov.au to find out more. Patients who need extra support can call the Help line on 1800 723 471.

Barwon Health is required by law to handle your personal and health information in accordance with The Health Records Act 2001 (VIC), as well as other relevant legislation relating to confidentiality and privacy.

Find out more about what happens to your health information.

The length of time you are in hospital depends on the type of surgery you are having. Please ask your doctor, or refer to the information relating to specific surgery (this will be sent to you with your admission instructions).

Your family will be given a contact number to find out where you will be before they leave, or they can contact the Admissions Office or the Preadmission Service for this information.

Click here to learn more about your rights as a patient.

You should discuss this with your doctor as it depends on both the type of surgery and the type of work you do. The information relating to your specific surgery provides a guide to this.

We often do not know which ward you will be going to when you go into theatre. This is because we are waiting for patients to be discharged before we can make this decision. If you are having day surgery, and are being admitted through the Perioperative Service, you will be discharged through the Greta Volum Centre in Bellarine Street.

Page last updated: April 10, 2024