I don’t have anyone at home to help me after discharge – is there any help available?
There is help available to patients after surgery; however, this will depend on the type of surgery you have had, and the type of help you need. You can discuss this with the Preadmission nurses, or the ward nurses before discharge. They will refer you to the Post Acute Care Team who will assess your needs.
It is better to do this as soon as possible, so that we have time to arrange help for you.
I have had bowel prep before, and some of the bowel prep makes me feel quite ill, others I tolerate much better. Does it matter which one I take?
Each surgeon has his/her particular preference. If you have been sent instructions for a preparation that has made you feel ill in the past, you are able to contact the Preadmission Nurses to discuss having a different preparation.
I live out of town, can I be admitted the day prior to my surgery? Where can I stay?
Most patients are now admitted on the day of surgery. If you are from out of town, and have no family or friends to stay with we are able to provide a list of accommodation close to the Hospital for you to use. It is not normal practice to admit patients the day prior to surgery just because they come from out of town.
For more information about nearby accommodation, please contact Social Work on ph. (03) 4215 0777.
The procedure that you are having needs you to have some bowel preparation. Without this preparation, the surgeon will be unable to complete the procedure/surgery, and you may need to go through the entire process again.
If I am having problems related to the reason I am on the waiting list, can I speed things up?
If you are having problems, please see a General Practitioner (GP) and request they contact the surgical unit involved, either in writing or by phoning the hospital on 4215 0000 and speaking to the Surgical Registrar. Alternatively, you can ask to be reviewed in the Outpatients Department.
I’m having a day procedure/day surgery, what do I need to bring?
You won't need to bring sleepwear, as you will be changed into a hospital gown prior to surgery, and will be able to change back into your own clothes post operatively. Wear something that you will be comfortable in after the procedure. You may like to bring some toiletries to freshen up after the procedure.
Females may need to bring sanitary napkins, depending on the surgery you are having.
You may be prescribed medications after the procedure, so will need your Medicare/concession/pension card.
In order to assist patients, clients and visitors to access Univeristy Hospital Geelong we would like to make you aware that vehicle parking opportunities around the hospital are limited, and consist mainly of City of Greater Geelong controlled, metered parking, with time restrictions ranging from between ½ an hour to two hours.
Parking officers regularly patrol the streets in these areas and patients and visitors are at risk of receiving parking infringement notices if their vehicles are parked illegally.
As it is not always possible to know how much time you may be required to remain at the hospital may we suggest that you take one of the following steps to avoid the risk of this happening to you:
Ask a family member or friend to drive you to the hospital, and when you are ready to leave, arrange for them to pick you up.
Ask a family member or friend to accompany you to the hospital in order that a vehicle can be moved if necessary.
City of Greater Geelong parking availability University Hospital Geelong
2 hour parking on Swanston Street (east side between Ryrie and Myers Streets).
2 hour parking on Bellerine Street (both sides between Ryrie and Myers Streets).
3 hour parking on Myers Street (north side between Bellerine and Swanston Streets).
4 hour parking on Myers Street (south side between Bellerine and Swanston Streets).
4 hour parking on Swanston Street (west side between Myers and Ryrie Streets).
We would also like to advise those patients who are in possession of a Category 1 (Blue) Disabled Permit that in addition to designated disabled parking spaces; they can park for double the allocated time they have paid for at any metered parking space.
Some circumstances make it difficult to monitor the nearby parking meters. If you get a council parking ticket and need to appeal it on compassionate grounds, contact our Consumer Liaison Office, who will send you an attendance validation form. You then send this form, along with your appeal, the City of Greater Geelong. The validation form does not guarantee an automatic waive.
Private short-term parking in various areas close to Univeristy Hospital Geelong.
If you are having difficulties arranging transport, please contact the ward, clinic or community health centre you are attending.
The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.
The Charter is also available in multiple languages, easy English, Auslan video and Braille.
What can I expect from the Australian health system?
Healthcare services and treatment that meets my needs
Receive safe and high quality health care that meets national standards
Be cared for in an environment that is safe and makes me feel safe
Be treated as an individual, and with dignity and respect
Have my culture, identity, beliefs and choices recognised and respected
Ask questions and be involved in open and honest communication
Make decisions with my healthcare provider, to the extent that I choose and am able to
Include the people that I want in planning and decision-making
Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent
Receive information about services, waiting times and costs
Be given assistance, when I need it, to help me to understand and use health information
Access my health information
Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe
Have my personal privacy respected
Have information about me and my health kept secure and confidential
Provide feedback or make a complaint without it affecting the way that I am treated
Have my concerns addressed in a transparent and timely way
Share my experience and participate to improve the quality of care and health services
Barwon Health is a teaching hospital. This means a student, junior doctor or nurse might watch, help with or perform your treatment under supervision. If you have any questions, please discuss them with your treating team.
How does Barwon Health protect my privacy?
Barwon Health is required by law to handle your personal and health information in accordance with The Health Records Act 2001, as well as other relevant legislation relating to confidentiality and privacy.
We routinely share your information with and make it available to any health professional involved in your ongoing care or treatment (this is known as the primary purpose). This may include health professionals outside of Barwon Health such as your GP.
Your information may also be used for secondary purposes that relate directly to the primary purpose of collection; for example, quality improvement and planning activities, billing, funding requirements, mandatory reporting or where the information is required by law.
For all other purposes, Barwon Health will seek your consent before using or disclosing your information.
If you have registered with My Health Record, Barwon Health will assume that you agree for information to be uploaded to it.
We respect your right to refuse information to be uploaded to My Health Record (e.g. discharge summary) and if you wish to withdraw your consent for this, we will ask you to fill in a ‘Providing Health Information to eHealth Record (PCEHR)’ form.
For more information on the use and disclosure of your information, please talk to the Barwon Health Consumer Liaison Officer or Barwon Health Freedom of Information Officer.
Please click here to download a list of advocacy contacts for the Barwon South West region.
Feedback, compliments & complaints
To provide feedback, compliments or complaints about your healthcare experience at Barwon Health, please contact Consumer Liaison via [email protected] or ph. (03) 4215 1251 or register your experience here.
General wards There are no specified vising hours during the day at University Hospital Geelong. Access to the hospital after 8pm is via the Emergency Department.
Intensive Care Unit Visiting times are with the permission of the Unit Nurse Manager.
Swanston Centre There are no specified visiting hours at Swanston Centre. Visitor access is via reception in the main entrance to Swanston Centre.
Latex safety To ensure Barwon Health provides a safe healthcare environment for patients, clients, residents, staff and visitors with a latex sensitivity and to prevent an allergic or anaphylactic reaction in these people, we ask visitors to play it safe and not bring in any balloons, unless they are latex free.
What do I do if the bowel prep makes me feel sick?
All bowel prep will give you diarrhoea, but if you get severe abdominal pain, or begin vomiting, you should seek medical advice, either with your GP, or at the emergency department if severe. You can phone the Preadmission Service for advice during office hours.