What are my rights as a patient?

The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.

What can I expect from the Australian health system?

Access
I have a right to health care.
Safety
I have a right to receive safe and high quality care.
Respect
I have a right to be shown respect, dignity and consideration.
Communication
I have a right to be informed about services, treatment, options and costs in a clear and open way.
Participation
I have a right to be included in decisions and choices about my care.
Privacy
I have a right to privacy and confidentiality of my personal information.
Comment
I have a right to comment on my care and to have my concerns addressed.

To provide feedback about your healthcare experience, please contact Consumer Liaison via [email protected] or 4215 1251 or register your experience here.

Traditional Owners

We, Barwon Health, acknowledge the Traditional Owners of the land, the Wadawurrung people of the Kulin Nation. We pay our respects to the Elders both past and present.