Emergency Department Performance

This page provides data about our performance. The data is updated weekly and provides a snapshot of how many patients have attended the Emergency Department (ED) together with information on how we have performed in the past week against the benchmark targets set by the government.

From time to time our Emergency Department experiences periods of high demand. If your condition or injury is non-life threatening you may like to consider other treatment alternatives.

Here is a link to a website that provides details of what after-hours medical services are available in our region: After-Hours Services

Please note that this data is unaudited and may not correlate directly with the data published on the Department of Health website page 'Victorian Health Services Performance'.

Total Emergency Department Departures by day [for the period 7 May - 20 May 2018]


7 May

8 May

9 May

10 May

11 May 

12 May

13 May

14 May

15 May

16 May

17 May

18 May

19 May

20 May

Total ED Attendance 202 213 183 179 171 208 198 217 216 198 191 196 207 231

The graph above shows the total number of patients who have attended ED for treatment. The data covers the past fortnight and is simply a total figure, with the most recent period on the right. It is updated weekly.

National Emergency Access Target - Performance

  Last 7 Days Target
ED Length of Stay <= 4hrs  




It is important to remember that many factors contribute to our ability to meet the National Emergency Access Targets. Discharging patients home or transferring patients to a ward bed for continued care may be impacted by:

  • A patient not being in a stable enough condition to be moved to a ward.
  • A patient requiring to be transferred to a Melbourne Hospital for specialist care such as neurosurgery.
  • A surge in patient presentations can impact on our ability to treat non-urgent patients in under 4 hours. The public can help us by using the emergency department only for emergency situations and other services such as GP clinics for non-urgent care.

Our Performance: 

The Emergency Department has seen a high number of high acuity patients recently. This has meant that there have been delays for patients seeking non-life threatening medical attention. If your condition is not life-threatening see your local GP or visit www.docgeelong.com for a full list of medical practices that provide extended hours options for treatment.

Explanation of terms:

ED Length of Stay <= 4 hours 

National Emergency Access Target (NEAT) is a target that measures patient flow through the Emergency Department. Our aim is to treat all patients under four hours and have either discharged the patient home, or transferred the patient to a ward bed or another hospital. The target is set for 70% in 2012 (calendar year) and increases to 75% in 2013 (calendar year), 81% 2014 and 95% in 2015.

Time to treatment (% seen on time)

 Last 7 daysTarget
Triage 2 seen on time 63% 80%
Triage 3 seen on time 37% 80%
Triage 4 seen on time 48% 80%
Triage 5 seen on time 80% 80%

This section shows the percentage of people arriving at this hospital's emergency department who commenced treatment within the clinically recommended time. The triage category 1 patients are not listed as these patients are treated immediately.

Recommended maximum waiting times vary depending on the urgency of the patient's need for care (their triage category), as assessed by a nurse in the emergency department.

Explanation of terms:

Triage category

Used in hospital emergency departments to indicate the urgency of the patient's need for medical and nursing care. Patients are triaged into one of five categories on the National Triage Scale:

  • Resuscitation (triage category 1) is the most urgent category. It is for conditions that are immediately life-threatening such as heart attack, severe burns or injuries resulting from a motor vehicle accident.
  • Emergency (triage category 2) is for conditions that could be life-threatening and require prompt attention such as chest pain, possible stroke and some dislocated joints.
  • Urgent (triage category 3) is for serious but stable conditions, such as wounds or abdominal pain.
  • Semi-urgent (triage category 4) is for conditions including broken arms or legs.
  • Non-urgent (triage category 5) is the least urgent category. It is for problems or illnesses such as a cough or cold. We would like the public to assist us in treating emergencies by not attending the Emergency Department for non-urgent conditions and to seek the advice of a general practitioner.
Traditional Owners

We, Barwon Health, acknowledge the Traditional Owners of the land, the Wadawurrung people of the Kulin Nation. We pay our respects to the Elders both past and present.