Complaints

 

From time to time concerns and complaints are raised about research or the processes involved. It is expected that the complaint be in writing and specific. Complaints may be:

  • about the conduct of a study
  • from investigators about the HREC’s review process.
  • about the HREC’s rejection of an application

In brief, the process is:

  • The name and/or position and contact details of the HREC Secretary must be included in the Participant Information Sheet and/or Consent Form for each project
  • All complaints from research participants, researchers, or other interested persons about the conduct of approved research projects are directed to the HREC Secretary
  • HREC Secretary notifies Chair. The Chair will instigate an investigation of the complaint and make a recommendation (this process is expected to take about 2 weeks from the time of notification of the complaint or concern, unless exceptional circumstances exist)
  • If the complaint is substantiated, action may include the requirement for amendments to the project, including increased monitoring by the HREC; suspension of the project; termination of the project; or other action to resolve the complaint
  • The complainant shall be informed in writing, or otherwise, of the outcome of the Chairperson’s investigation
  • A complaint may be elevated to the Chief Executive Officer, or delegate, if the complainant is not satisfied with the outcome of the Chair’s investigation or by the Chair at any stage of the investigation.

Please direct complaints or concerns to:

Bernice Davies

Secretary, Research and Ethics Advisory Committee

Ph.  03 5226 7978
Fax.  03 5260 3023 
Post.  Barwon Health, PO Box 281, Geelong, Victoria 3220
Email.  hrec@barwonhealth.org.au