We would like your feedback
We value your feedback. It helps us to understand what is important to you. If you have been pleased with our level of service, let us know as it gives us the opportunity to recognise our staff.
On the other hand, if you are not satisfied, please tell us also. We take your complaints very seriously and use them to improve our health care service. By talking to staff directly involved, they may be able to resolve your concerns immediately.
We encourage you to provide feedback by:
- Speaking to staff at the point of service OR
- Asking to speak to the manager of the area OR
- Contacting Consumer Liaison at the Geelong Hospital on 5226 7986 OR
- Visiting consumer liaison located in the Governance Support Unit at the Geelong Hospital OR
- Filling in the form below. If you would like a reply, please ensure to complete your contact details.
Who else can I talk to?
If you feel your complaint has not been adequately dealt with you can contact the Health Services Commissioner on 1800 136 066 or visit www.health.vic.gov.au/hsc . Multi-lingual patient information pamphlets are available on this site in 23 languages.
Do you have problems with a health service or concerns about translating and interpreting services?
http://www.health.vic.gov.au/hsc/milti2.htm
Do you have problems with a health service or concerns about your health privacy?
http://www.health.vic.gov.au/hsc/milti1.htm
Centre for Cultural Ethnicity and Health
http://www.ceh.org.au/our_programs/mhss.aspx
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